Help

Answers for customers and hosts, and a way to reach a person.

Booking

Why is a vehicle not showing?Every search says which requirement emptied the results — the walk, the times, the seats — rather than showing an empty page. Loosen that one first.

How the walking time is worked outFrom your pickup point to the vehicle, as a walk rather than a straight line. Anything you could not reach in time is not listed at all.

When am I charged?Not at request. The host decides between the requests they receive; the charge follows their acceptance.

Changing or cancellingOpen the booking and cancel from there. What is refundable depends on how far along it is.

Payments

The 5% Near2Ride feeAdded on top of the host’s price and shown as its own line, never folded into it.

Deposit holdsHeld against damage and released after the return is inspected.

RefundsFollow the state the booking reached. The booking page shows its full history.

ReceiptsThe money breakdown on each booking is the record: price, fee, tax, deposit and payout, kept apart.

Hosting

Getting verifiedSubmit identity and insurance under Verification. A listing cannot go live until its insurance is verified and in date.

Availability and buffersSet recurring hours per vehicle, with turnaround buffers either side. Buffers apply to a continuous booking, not to each day of it.

DriversA driver is authorised per vehicle, and insured for that vehicle separately. Both are needed before they can be booked.

Unmatched demandRequests nearby that matched nothing are kept, so you can see what people wanted and could not get.

Still stuck?

If it concerns a specific booking, open that booking and send a message — it stays attached to the trip, which is how it gets resolved fastest. For anything else, or if you do not have a booking yet, write to us from the contact page.

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