Safety

What is checked, what is recorded, and what to do when something goes wrong.

Before anyone books

Identity verified against a government ID
Driving licence checked and recorded
Proof of insurance on file and in date
Vehicle registration and ownership evidence
A driver authorised, and separately insured, for that exact vehicle

During a booking

The exact pickup location is released only after the booking is confirmed
Messaging stays inside the booking — no phone numbers are exchanged
Condition photos at pickup and at return
Every state change recorded, from request through to completion
Incident reporting from either side, at any point

Report an incident

Damage, a no-show, unsafe driving, or anything that felt wrong. An incident is recorded against the booking and reviewed by an administrator. Open the booking it concerns and report it from there, so the record stays attached to the trip.

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